If you're having problems sending us e-mail, it may be because your client server in not set up properly. If you are using a Mac, click on the Edit menu and select the Preferences option. In the window that appears, fill in the appropriate information for your server. If you still aren't sure what to do, or still have problems sending e-mail, we suggest you consult with a technical support specialist. An alternate method is to make a note of the e-mail address given and instead of clicking on the link we provide, just access your e-mail and type the e-mail address into your note a you would normally.